Heavy trucks are part and parcel of the operations in most businesses. And despite drivers trying their best to drive safely and avoid accidents, mishaps happen. For instance, your heavy truck may blow a tire, get stuck in the mud in bad weather, or suffer engine failure. In this case, you need professional assistance from heavy-truck towing companies to get your truck to a repair shop. There are many heavy truck towing service providers available today. This article will introduce you to factors you must consider to ensure you end up with the best towing company.
Here are some tips for choosing a heavy truck towing company:
Scope of towing services
The first thing to do before settling for a particular towing company is going through their service list. Since your business uses heavy trucks, it's essential to choose a company that offers heavy-duty towing services. Such a company will have equipment like fully hydraulic lowboys and tractor-trailers required to haul heavy vehicles. Otherwise, failure to factor in the types of services offered will be inconvenient when you call them for assistance only to find out they just handle light-duty and medium-duty trucks.
A towing company's reputation speaks volumes about its service quality. Go through online reviews from drivers that used their services in the past. These reviews will give you a clear picture of how fast the company responds, the equipment they use for towing, and how they generally handle their clients. The better the reviews a heavy truck towing company has, the more reliable they will be when your truck breaks down during transit.
Area of Coverage
Your trucks ply specific routes regularly. Therefore, they are likely to break down in those routes. That means you need to find a towing company that covers your area of operation. Most towing services provide such information to all clients. But, if it is not readily available, make inquiries. Plus, a towing company that serves the routes your truck takes regularly will know how to reach you fast in an emergency.
If your trucks carry perishable goods, you can't afford to risk unnecessary delays. Suppose one of them breaks down in the middle of nowhere at night. Then, you will need a towing company that is available at all times and is open to rescuing you even in remote areas. Otherwise, you may have to wait for regular business hours to get the assistance you need.
You won't have the luxury of haggling with a heavy truck towing company when your truck breaks down or gets involved in an accident. Therefore, it's essential to pick a company with clear and transparent upfront pricing options to avoid paying extra fees when you are in a bind. Ensure you know the basic tow rate for heavy trucks and whether the company charges extra fees for, things like after-hours services.